Workplace Experience Manager Location: Surrey, KT160RS Hours of work: 40 Contract Type: Permanent The Workplace Experience Manager is a pivotal leadership role responsible for overseeing workplace experience strategies and operations across regions for the client contract.
This role ensures the delivery of a consistent, high-quality, and innovative workplace environment that supports the client's objectives while aligning with ISS's vision for exceptional service delivery.
Job Description As the Workplace Experience Manager, you will lead a team of Heads of Departments (HODs) and Managers, fostering collaboration and driving operational excellence.
You will work closely with client stakeholders to implement strategies that enhance the workplace experience, focusing on sustainability, employee well-being, and the overall success of the workplace environment.
Your role will be integral in shaping the day-to-day experience for employees and ensuring that all workplace services are aligned with the client's needs.
You will act as the key point of contact for all workplace experience initiatives, ensuring that the workspace is not only functional but also conducive to productivity and well-being, creating a thriving environment that supports the long-term goals of the business.
Key Responsibilities Develop and implement a strategic vision for workplace experience services across the regions Collaborate with the client to understand business objectives and align workplace strategies to support them Lead ESG initiatives, ensuring that all workplace practices contribute to sustainability goals and align with WSP's corporate values Lead, mentor, and manage a team of Regional Workplace Experience Managers, fostering a culture of collaboration, excellence, and innovation Provide guidance and support to ensure consistent service delivery and adherence to SLAs and KPIs Champion professional development and succession planning within the team to build long-term capabilities Professional and Personal Competencies/Qualifications Extensive experience in workplace or facilities management at a senior or regional level Proven ability to manage large, geographically dispersed teams and deliver consistent results Strong background in client relationship management and stakeholder engagement Expertise in ESG practices and a commitment to driving sustainability initiatives Proficient in data analysis, reporting, and budget management Knowledge of workplace technology platforms and a willingness to embrace innovation The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing