Workflow CoordinatorSalary: £26,000 per annum, plus company benefitsLocation: Leeds, LS10 1ABContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch breakWork model: HybridWilliams Lea seeks a Workflow Coordinator to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of role The Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate service delivery to advanced level.Key responsibilities You will be required to intake work requests from the client, including clarification of job instructions and communicating status with the requestorYou will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issuesYou will act as a leading definitive resource for all questions relating to the servicePersonal attributesIntermediate knowledge of MS Word, Excel, and PowerPoint desiredKnowledge of a job tracking system is preferredAbility to work in a fast-paced, team environmentStrong attention to detail with emphasis on accuracy and qualityAbility to prioritize work to balance multiple projects and deadlinesMust have good organizational skillsAbility to handle sensitive and/or confidential documents and informationAbility to work both independently and collaboratively as part of a teamExcellent verbal and written communication skillsAbility to communicate professionally both verbally and in writingMust be self-motivated with a positive attitudeProven customer service skills are required in order to create, maintain and enhance customer relationshipRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives.
As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).