SummaryAs the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £11.64 per hourContract: PermanentHours: 15 hours per week (which is an average of 2 days per week).
The role will include weekend and bank holiday working but no evenings or split shifts.Interview date: Week commencing 18th November 2024For this role, you'll need to complete our online assessment instead of using a C.V. or online application form.
This will help us understand more about your strengths and give you more information on the role.What it's like to work hereThe successful candidates will join the Welcome Team as the face of our organisation.
We often say that a visitor may spend their whole day on National Trust land but never realise it.
Our team aim to change that by engaging with our visitors, offering a warm welcome and the advice that can turn a good day out into a great one.
We are looking for someone who has a passion for the outdoors and wants to help visitors get the most out of their visit.
Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.What you'll be doingDay to day, you'll be moving around the park, chatting with our visitors and providing a great all-round customer service experience.
You'll ensure visitors have the information they need, share the work of the National Trust and grow support through promoting memberships and fundraising.The Welcome Team is also responsible for ensuring the site is presented to a high standard which includes litter picking, checking signage around the site and keeping the toilets cleaned and stocked, all helping to provide the best experience possible for our visitors.As this is an outdoors role, you'll need to be comfortable being on your feet and working in all weather conditions.This role will mainly be based at Fell Foot, but at busy times of year you will also be working at other nearby locations with prior arrangement.
Who we're looking forWe'd love to hear from you if you are:Customer focused with an understanding of the importance of great serviceA team player, but also can work on your own initiativeWell organised and adaptableWilling to learn new skillsHave a positive attitude The packageThe National Trust has the motto 'For everyone, for ever' at its heart.
We're working hard to create an inclusive culture, where everyone feels they belong.
It's important that our people reflect and represent the diversity of the communities and audiences we serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places