£37,000 (pro rata)Maternity cover : 6 - 12 monthsNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)ASAP startGenerous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner.
This role will be employed by TLP (secondment to Toyota (GB) PLC)Do you have warranty or claims experience in the automotive sector?
Are you passionate about providing outstanding support and building strong relationships?
Are you currently working in a dealership in a Warranty Claims Advisor or Service Advisor role?If so, we have an exciting opportunity for you!Join the Warranty Support Team as a Warranty Claims Coordinator, supporting warranty operations, claims, and audit functions for 6-12 months of maternity cover.
You'll play a vital role in ensuring we do business the way customers love, providing world-class warranty product support, audit controls, and technical services to our dealer network.What you'll be doing:Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.Warranty Team Purpose:Timely processing and payment of network claims and PARFsCommunicate clearly & effectively with Network Partners with regard to supporting related queries.Liaise with TME Warranty Teams on TMC warranty policies & procedures.
Share easy to understand explanations & best practice with the Network.Identify possible candidates for future audit consideration.You will:Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warrantyclaims process, resolving warranty claim queries to enable the efficient payment of claims.Identify new trends and warranty concerns to Line Management and share ideas for addressing.Work to achieve SLAs & KPIs.Skills and Behaviours: EssentialTechnically aware or have aptitude to develop new skillsCustomer handling skills and negotiationNetwork facing skillsStrong interpersonal and communication skills (verbal and written)Compass case handlingConfident in communicating with customers and internal stakeholdersExcellent time managementPassionate about mobilityA willingness to change and adapt, as technology advances and business changesCollaborative, helping others to achieve results, drive changeGood attention to detail, presenting accurate information to ensure efficient repairs and quality reportingBe passionate about helping to support our customersDesirable Warranty SystemsExperience of working for an automobile manufacturer or dealerTechnical qualificationsAudit experienceAS400 knowledgeComfortable explaining complex informationEmpathy and understanding