Ward Clerk, Swift Ward

Job summary Ward Clerk - Swift Ward Swift Ward currently has a vacancy for a full time, permanent Ward Clerk, to join our team to provide key admin support.
The successful applicant will undertake administrative/secretarial and reception duties under the supervision and management of the Ward manager.
We are looking for an enthusiastic, motivated and flexible person to work with our friendly team.
The role will require you to undertake a number of activities including filing medical notes for coding, supporting the discharge process, arranging referrals, and helping to provide first line telephone and face-to-face contact to members of the public, staff and sometime patients.
You will have excellent interpersonal and organisational skills, and manage and prioritise your own workload and project a professional image.
The successful candidate will be required to work to a high standard and will be able to maintain both electronic/computerised records in accordance with the Trust standards.
Applicants should have some previous experience of carrying out general administrative procedures in an office environment.
Experiences of using software packages including Microsoft Word are essential.
In return we offer opportunities for training and development, access to the NHS Pension Scheme, work perks, NHS discounts, and opportunities for flexible and remote working where roles allow this, and access to on-site wellbeing and childcare facilities (nursery).
Main duties of the job The postholder will To undertake reception duties along with clerical and administrative support to the ward/departmentThe post holder will come into direct contact with patients, carers, relatives and healthcare professionalsTimely and accurate communication to facilitate effective team functioningThe post holder is responsible for chasing notes and outside coversThe post holder is responsible for booking follow up appointmentsTo remain up to date with changing practices and when possible to make use of all training and development opportunitiesTo maintain appearance and behaviour in keeping with a member of the clinical team and co-operate with and gain an understanding of the professional role of others About us Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.Our vision is to be one of the best healthcare Trusts in the country.
There has never been a better time to join us in the NHS at ASPH.
We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre.
We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce.
Our plans are ambitious - why not, come and be a part of our journey.Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description Job responsibilities Administrative and Clerical To access Cerner and identify and book appropriate follow up appointments as requested by medical and nursing staffTo send any relevant paperwork or telephone patients informing them of an appointment time and any other relevant information pertinent to their appointmentTo be responsible for filing of patients records and correspondenceReceive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrivalAnswer telephone and co-ordinate messages, initiating action accordinglyAssist with patients property checks, receipts of property and safe storage as necessaryBe responsible for admitting, discharging and transferring patients on the Cerner in a timely mannerTo be responsible for patients food orders on the ward (liaising with the catering department regarding any patients complaints)Be responsible for logging and dealing with all patients insurance claims, forwarding to appropriate placesBe responsible for categorising all blood results (Pre op results, discharge results, in patient results, liaising with doctors for signaturesTo evaluate patients needs, particularly when dealing with anxious, upset, abusive or aggressive patients and deal with accordingly.
Seeking supportive help from nursing staff as requiredUnderstand the need for strict confidentiality especially when dealing with sensitive informationTo undertake a full range of reception duties for the ward/departmentTo deal with telephone enquiries regarding all out patient follow up appointments and to make appropriate changes/amendments on CernerTo order stationary and other office supplies including patient information leaflets and monitor usageTo order ward/department equipment as required or process requisitions for repair as necessaryBe responsible for ringing companies and reps to find products and prices (suitable for the ward) liaising with budget holders and procurement and orderingBe responsible for liaising with company reps regarding upkeep and orders of all ward patient equipment on loanTo prepare patients records and x-rays for the ward/departmentTo file results of patients investigations in a timely mannerTo run daily reports and any other ad hoc reports from Cerner for the ward/departmentTo advise patients of waiting time for appointmentsTo liaise with GPs, medical staff, other wards/departments, physiotherapists and colleagues as requiredTo open post for the ward/departmentTo book transport and fax requests as requiredTo undertake photocopying and other general clerical duties as required for the ward/departmentTo prioritise own workload, and work without supervisionParticipate in audits and surveysAssist in training others on the use of Cerner/OracleTransfer discharge letters to GPsAssist with payment for amenity roomsAssist in completion of evolution Other Responsibilities To attend ward/department staff meetings and other meetings as appropriateTo attend mandatory training as requiredTo participate in the ward/departments appraisal process as an appraiseTo support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification Essential Essential GCSE level or equivalent Excellent IT skills Desirable Previous administrative or clerical experience Knowledge regarding Cerner Essential Essential Excellent Communication Skills Desirable Evidence of Excellent verbal and written Communication skills