Job summary We are looking for an enthusiastic and computer literate ward clerk, who willbe part of a hardworking, busy but efficient team.
They need to be able to work independently and also within a small group of ward clerks.
Duties include working within our extremely busy SDEC Clinic and AMU Reception.
Assisting staff, patients & relatives.Base Location: POOLE - however due to the merger of both hospitals, this post will move to Royal Bournemouth Hospital early 2026.
There will be opportunities to work cross site prior to the merger.Interview Date: 28th January 2025 Main duties of the job To support with clerical and administrative duties in the day to day running of AMU and our Same Day Emergency Care Clinic.
To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward.
Assist in answering telephone calls, liaising with patients and their families, keeping diary's up to date in SDEC Clinic and maintaining up to date information on Trust systems and problem solving.
About us Our values define who we are as #TeamUHD.
They underpin everything we do now and in the future.
They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.This means that some services may move site this year or next, either temporarily or long term.
Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description Job responsibilities Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.
Undertake clerical and administrative duties on behalf of the ward.
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date.
You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment.
To deliver post to patients.
Answer the telephone and deal with enquiries in a courteous manner.
To open and sort incoming mail and distribute to relevant personnel for action.
To use computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
To assist with other duties that may reasonably be required.
Person Specification Qualifications Essential GCSE (or equivalent) English and numeracy Experience Desirable Experience of working in an office/administration environment and/or dealing with customers/range of different people Healthcare related experience Knowledge Essential Competent in the use of IT; basic computer skills Desirable Experience of clerical duties and working knowledge of computers Technical Skills Competencies Essential Excellent communication and inter-personal skills both written and verbal Good organisational skills with ability to multi-task