Job summary To provide administrative support to the emergency department nursing team, to support the provision of safe high-quality care.
Main duties of the job Provides an administration service to the ward team and associated teams, including the patient and their relatives for an individual ward.Support Ward Manager with administrative tasks relating to Healthroster, Electronic Staff Record system and other administrative duties.Demonstrates and supports the training to other ward administrators and apprentices.
About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.
We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate.
High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.
We have one of the most extensive patient experience programmes of any trust in England.
Job description Job responsibilities Must be able to demonstrate the English language proficiency required for this post.
Act as first point of contact responding to telephone calls from relatives/carers requesting information regarding patient condition and booking visiting slots.
With all wards and departments when organising appointments, transport, data collection, tracing and retrieving medical records Deals with enquiries from clinical staff, and the public, concerning admissions, discharges and transfers.
Verbally handover information on non-clinical matters received as part of work.
Assist with rostering entering and adjusting shifts as directed by the Ward Manager.
Retrieval of rotas if requested and assisting with E Rostering.
Respect and promote the individuality, dignity and independence of patients / family /carers.
Take part in in-service activities in order to enhance practice and personal development.
Be aware of the security of premises.
Ensure safe custody of patients property and valuables.
Participate in audit and quality initiatives as required.
To be aware of and adhere to policies and procedures.
To undertake mandatory training requirements and support Ward Manager in the ESR booking of the clinical teams training.
Assist in ensuring that a safe environment is created and maintained for all patients and fellow workers.
Maintain high standards of cleanliness in accordance with Infection Control Policy.
Work in accordance with Health and Safety standards and protocols and comply with departmental policies and procedures.
Effectively communicate with the multi-disciplinary / multi-departmental teams.
Effectively communicate with all administration teams, nursing staff, patients, relatives and carers Person Specification Experience and knowledge Essential Computer literate Understand Data Protection Act and the need for confidentiality Knowledge of Patient Administration System for admissions, transfers and discharges gained through inhouse training and induction Knowledge of pathology and xray systems to access reports gained through in-house training and induction Knowledge of Healthroster and ESR gained through in-house training and induction Knowledge of patient visiting booking system gained through in-house training.
Desirable Knowledge of software packages such as word and access/excel Knowledge of Patient Administration Experience Essential Previous care experience in a health or social care setting Qualifications Desirable NVQ Customer Care Skills and abilities Essential Must be able to demonstrate the English language proficiency level required for this post Good Organisational and time management skills Desirable Previous NHS experience Previous office/reception experience