Job Title: Waiter Location: 1 The Market Covent Garden, WC2E 8RA, London Reports to: Restaurant Manager / Assistant Manager Position Summary: As a Ladurée Waiter, you play a crucial role in delivering Ladurées renowned luxury dining experience.
Your responsibilities will include providing attentive and knowledgeable service to guests, presenting Ladurées menu with expertise, and ensuring every customer leaves with a memorable experience.
Key Responsibilities: Guest Service and Experience Greet guests with warmth and professionalism, creating a welcoming atmosphere that reflects Ladurées elegance and sophistication.
Guide guests through the menu, offering recommendations on Ladurées iconic items, such as macarons, pastries, teas, and seasonal specialties.
Provide attentive table service, ensuring guests needs are met promptly and courteously throughout their dining experience.
Maintain a high level of customer service, addressing any guest concerns or special requests in a polite, efficient manner.
Handle guest orders accurately, ensuring any dietary restrictions or allergies are noted and conveyed to the kitchen.
Product Knowledge and Upselling Develop a strong understanding of Ladurées menu, including detailed knowledge of ingredients, preparation methods, and unique product stories.
Actively promote and upsell high-value items, seasonal products, and add-ons like specialty teas, wine pairings, and dessert selections.
Keep updated on new menu items, promotions, and seasonal offerings to provide guests with accurate information.
Order Management and Payment Processing Take and accurately enter orders into the point-of-sale (POS) system, ensuring orders are relayed correctly to the kitchen team.
Process payments efficiently, handling cash and card transactions with attention to detail and accuracy.
Assist with end-of-shift closing duties, including reconciling payments and maintaining proper cash handling procedures.
Table Setup and Cleanliness Set up tables with Ladurées branded tableware and utensils, maintaining high standards for cleanliness and presentation.
Clear and reset tables promptly after guests depart, ensuring a clean and inviting environment for incoming guests.
Support hygiene and cleanliness standards by regularly inspecting and tidying the dining area, assisting with overall restaurant upkeep.
Team Collaboration Work collaboratively with fellow team members, including wait staff, kitchen staff, and management, to provide seamless service to guests.
Communicate effectively with the kitchen and other team members, especially during peak hours, to ensure timely service and order accuracy.
Attend team briefings and training sessions to stay informed about new menu items, service standards, and operational updates.
Compliance and Safety Adhere to all health, safety, and food hygiene standards, particularly those related to handling and serving food items.
Follow all Ladurée policies and procedures to uphold the brands reputation for quality and customer care.
Report any issues or maintenance needs promptly to management to ensure a safe and pleasant environment for both guests and team members.
Qualifications: Previous experience as a waiter or waitress, ideally in a luxury or high-end restaurant, café, or hospitality setting.
Strong communication and interpersonal skills with a friendly, positive attitude.
Ability to work in a fast-paced environment, multitasking and managing time effectively.
Attention to detail in all aspects of service, from order accuracy to table presentation.
Flexibility to work shifts that may include evenings, weekends, and holidays.
Preferred Skills: Passion for fine dining, luxury service, and Ladurées brand.
Basic knowledge of French is welcoming, especially for understanding product names and descriptions.
Familiarity with POS systems and cash handling.
Benefits: Competitive hourly wage Employee discounts on Ladurée products and dining.
Opportunities for career development and advancement within Ladurée.
Exposure to a prestigious, globally renowned luxury dining environment.
Monthly Travel Allowance EAP Pension AMRT1_UKCT