Description We are looking to hire a hard-working, energetic Waiter/Waitress to work with the front of house team at our restaurant, in the world's most iconic and luxurious department store, Harrods.
Your primary responsibility is to provide an exceptional dining experience for our guests.
You will be the face of our brand, ensuring that each guest feels welcome, valued, and delighted by both our service and our authentic Italian cuisine.
What you'll do at Pasta Evangelists: Ensure the standards with regards to preparation and presentation of the restaurant are adhered to at all times.
Maintain the highest standard of cleanliness and maintenance of furnishings and equipment.
Understand and adhere to the company's rules and regulations on policies and procedures relating to fire, hygiene, health & safety and licensing regulations.
Ensure a safe working environment identifying potential hazards and taking corrective action.
Treat company property with due care and attention.
Ensure you are operating world-class service standards that showcase the brand.
Ensure all checks are closed and posted at the end of each meal period.
Follow processes and procedures to reduce wastage within the restaurant.
Adhere to cash handling procedures set in place by the company.
Ensure that menus are presentable and reflect the excellence of the brand.
Maximize sales opportunities through excellent service and upselling techniques.
Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Supervisor & General Manager.
Develop a culture of actively seeking feedback from customers on a regular basis.
Have complete and thorough menu knowledge, both food and drink knowledge.
Attend daily briefings and respond to any necessary changes and updates.
Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled.
Support the training of new employees.
Adopt a "can do" culture within your team.
Who you are: You have a minimum one year of previous experience as a waiter/waitress in a high-end restaurant.
Ability to work under pressure.
You thrive in a fast-paced environment and can handle multiple tasks simultaneously.
Demonstrate excellent organizational skills and ensure that all duties are completed in a timely manner.
You are committed to providing outstanding customer service and paying attention to detail.
Be able to follow all instructions and comply with food health and safety regulations.
You possess strong communication and interpersonal skills.
You have flexible availability, including evenings, weekends, and holidays.
… A pasta lover!
What we can offer: Join a dynamic, fast-moving & diverse team Regular team socials and pasta tastings Prorated 28 days of paid annual leave (inclusive of bank holidays) Competitive salary, £13.10 an hour guaranteed (with service included) no matter how bad the sales, with an over distribution of service charge and on target earnings up to £16 per hour and anything in between depending on sales levels.
Discount at our counter and restaurant in Harrods Cycle to work scheme Referral bonus Scheme Free Pasta Evangelists products Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta.
We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world's biggest pasta company) and is proud to be the UK's biggest pasta brand by revenues, as well as one of the UK's fastest-growing startups .
In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh.
Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar , or learn to make our signature dishes from scratch at our viral Pasta Academy , where we welcome thousands of pasta lovers every month.
Most recently, we've been busy disrupting Britain's pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats and JustEat .
With more than 40 kitchens across the UK, we're expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales !
).
We've also opened the UK's biggest pastificio (which, in Italian, means pasta factory, but 'pastificio' better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.
Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.