Job Advert: VOIP/Telephony Provisioning EngineerLocation: East Birmingham Salary: £30,000 - £35,000 DOEAbout Us: We are a forward-thinking telecommunications company, committed to providing innovative VOIP and telephony solutions to businesses of all sizes.
As we continue to grow, we are seeking a talented VOIP/Telephony Provisioning Engineer to join our dynamic team.Role Overview: As a VOIP/Telephony Provisioning Engineer, you will play a critical role in configuring, deploying, and managing VOIP services for our clients.
Your expertise will ensure seamless telephony experiences for end-users while contributing to the reliability and scalability of our systems.Key Responsibilities:Provision and configure VOIP/telephony systems for new and existing clients.Manage onboarding and setup processes, including number porting and SIP trunking.Collaborate with sales and support teams to gather client requirements and ensure technical feasibility.Diagnose and troubleshoot VOIP issues, including call quality and connectivity.Maintain and update documentation on provisioning processes and system configurations.Monitor and optimize system performance to ensure high availability and reliability.Stay updated with the latest VOIP/telephony technologies and best practices.Required Skills & Experience:Proven experience in VOIP/telephony provisioning or a related field.Proficiency with SIP, RTP, and related telephony protocols.Experience with VOIP platforms such as 3CX, Asterisk, FreePBX, Cisco, or BroadSoft.Knowledge of number porting processes and regulations.Familiarity with network concepts, including firewalls, NAT, and QoS.Strong problem-solving skills with a proactive mindset.Excellent communication skills, both written and verbal.Desirable Skills:Certification in VOIP/telephony technologies (, Cisco CCNA Voice, SIP School certifications).Experience with cloud-based telephony platforms.Familiarity with database management and querying.How to Apply