Job Opportunity: VoIP EngineerSalary: £30,000 - £35,000Location: Birmingham AreaAdditional Benefits:Employee Ownership Bonus: Eligible after 12 months of employmentOvertime Pay: £140 for each on-call weekendOur client is a leading provider of telecom and data services through dealers and resellers across the UK, is seeking a skilled VoIP Engineer to join their dynamic team.
With a focus on maintaining and growing their channel base as the BT switch-off approaches, this is an exciting opportunity to play a pivotal role in our business growth.As a VoIP Engineer, you'll collaborate closely with dedicated provisioning and sales teams, delivering technical support to ensure seamless customer onboarding and troubleshooting.
Their employee-owned culture fosters collaboration, innovation, and a shared commitment to success.Key Responsibilities:Provide technical support for customer onboarding and issue resolutionCollaborate with sales and provisioning teams to deliver a seamless customer experienceTroubleshoot and analyse VoIP systems using tools like Wireshark, tcpdump, and sngrepOccasionally travel to customer sites when requiredRequirements:2-3 years of hands-on experience with VoIP PBXs and Unified CommunicationsSolid understanding of VoIP protocolsProficiency in call flow analysis with tools such as WiresharkStrong knowledge of networking technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)Familiarity with telecommunications standards like DECT, SIP, and AnalogBonus: Experience with Microsoft 365 licensesExcellent problem-solving, technical, and communication skillsAbility to quickly learn and adapt to new products and technologiesValid driving license with access to a car for occasional travelWillingness to participate in the on-call weekend rota (approximately once per month)Join our client's company and become a key contributor to their ongoing success.
If you're a proactive and technically skilled professional with a passion for VoIP technologies, we'd love to hear from you!Apply today!