About the job :As our customer base grows so does our customer's expectation of us.
To meet this challenge and exceed customer expectations, South Western Railway have introduced a cutting edge customer contact centre.This unique service will be delivered 24/7 from our brand new facility in Basingstoke, where you will be surrounded by modern technology and have access to the latest network information.
Building on your existing customer facing skills, you will become an expert in brand new information and video technology, allowing you to provide next generation customer service.
This is an Innovative contact centre and South Western Railway are the only train company looking to the future in this way.A business as busy as ours needs people who can be dynamic in responding to a wide range of customer enquiries so some details about us are: South Western Railway operates around 1,600 trains a day on a network encompassing routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London.
Over 4,500 employees help our customers make over half-a-million journeys every day to more than 200 stations on our network.A modern railway requires a modern approach, and we are constantly looking for the brightest talent to help make the difference to our customers.As a minimum, you will need to have: Strong customer service skillsProven experience in a call centre / contact centre environmentExcellent verbal communication skillsA willingness to learn new technologiesAble to work within a team of like-minded people on a 24 hour 7 days per week roster About the location:The location for our Video Contact Centre is a modern and impressive office in Basingstoke Campus, a large and innovative training facility shared with Network Rail.Working Pattern:An average of 37 hours per week, across varied shifts.Monday to Saturday covering absence/annual leave, shifts can include:0600-14000700-15000900-17001200-20001430-22302145-0615Please note flexibility is key and due to the nature of this general purpose relief role you will need to be able to cover a variety of shifts at short notice.
The Reward:£20,971 per annum plus £451 regional allowance per annumRising to: £23,475 per annum plus £451 regional allowance per annum (after 6 months, provided you have passed probation and a competency assessment)We also offer many other great benefits: Excellent pension schemeFree rail travelFree on-site parkingFirst class training and development, that will inspire you to achieveUnique career opportunitiesOn-site gymOn-site canteen Applicants requiring a visa must have at least 6 months remaining at the time of appointment