Job reference number 320170 VCS Manager - Night shift £37,004 plus potential 15% bonus and 25 days annual leave Full time 41 Hours per week Permanent PFW National Hub, Middlemarch Business Park, Coventry, CV3 4PF Based at the National Hub, you'll report to the PFW National Hub Shift Manager and be responsible for overall management of VCS and gatehouse operation at Coventry Hubs.
You'll lead a team of 10 front line employees, who will work in a fast moving environment, ensuring employee targets and objectives are achieved.
About the role You will be responsible for controlling all trailer movements at the Hub, leading to successful achievement of clearance of all inbound trailers and ensure all outbound trailers are despatched to time.You'll liaise with other managers across the Shift to ensure an integrated response to operational requirements.
You will investigate and analyse any major VCS related incidents or Q of S failures, producing a report, including recommendations, for ensuring a reoccurrence does not happen.
You will resolve day-to-day accommodation and equipment issues, for VCS team as well as own contingency plans at work area level and implement as required.
You will ensure work area compliance to the health and safety policy (including risk assessment), addressing day-to-day issues, and liaison with union H&S representatives.
You will review and discuss the performance of the VCS team on a daily basis, ensuring VCS employees are kept well informed of performance and identify and implement improvement activity as a result.
As part of this you will manage the Conduct Code and Attendance Procedure, in respect of VCS team.
You will carry out the delivery of weekly Work Time Learning sessions to VCS team in line with the Work Time Learning specification.
You will role model business standards on behaviour, adherence to business processes and procedures and ensure consistent application by the VCS team through direction and guidance.
ATTENDANCE PATTERN The hours of attendance for the role are 19:00 – 03:00, Monday to Friday but there is a key requirement to be flexible based on business requirements.
About you.
You need to demonstrate the following on your CV: • Knowledge and experience of a National Network, with Hub and Depot working.• Experience of working in a fast moving operation, with changing and challenging timescales.
• Must be able to work well under pressure, making decisions and dealing with issues as they arise to ensure customers get great service.• High level of communication skills both written and oral.• Good standard of basic computer use including excel and word.• Good data analysis to identify trends in performance and drive improvements.
• Ability to interact with all levels of management and to negotiate and consult with a number of different bodies to achieve end goal.
• Strong influencing skills of staff, union and other stakeholders on site.• The ability to lead, manage and coach a team.
• C3 Yard knowledge and experience are preferred but not essential.
About us Parcelforce Worldwide provides express parcel delivery across the UK.
We employ over 5,500 people and operate across a network of 54 depots throughout the UK.
Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service.
We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
Next steps Please submit your application in advance of the 15th November closing date.
Trust forms the foundation of everything we do in Royal Mail.
We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us.
If selected, the first step is your interview, and we mean 'your' interview.
We want to give you the opportunity to shine.
To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.
This will allow you time to prepare, and ensure you have your best examples in mind.
Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.
We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process.
Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant.
We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Friday 15th November 2024, Please note, this advert may close early if the appropriate number of applications has been reached.
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