User Access Technician

Job summary Are you passionate about providing good customer service?
Do you share our Trust core values of Kindness, Openness and Excellence?
This is a unique opportunity within an ambitious and influential Trust, seeking to improve experience by delivering first-class services.
This position is part of a dynamic IT support service responsible for over 7,000 users and over 3,000 PCs across a network covering Health Service locations throughout our Trust.
The primary role of this post is to provide a User Account administration function.
This involves receiving requests for new user accounts and modifications for existing user accounts.
You will administer accounts within Windows Active Directory, MS Exchange, our Patient Administration System, and various other applications and databases.
York or Scarborough based Support requests will include Requests to create new logins Amend access rights and update details on existing accounts Troubleshoot access related problems within key applications Maintenance work - ending accounts/resolving software Established procedures must be followed for handling routine faults/work requests.
The team is enthusiastic and suggestions regarding possible process improvements or resolutions to problems are encouraged.
Main duties of the job The successful candidate will have good IT skills, including keyboard skills, and the desire to help our staff maximise their use of our IT systems to assist with patient care.
You should have good listening and questioning skills with the ability to clearly communicate with users and technical colleagues via telephone and e-mail.
You will have the judgement to know when to ask for advice, coupled with a logical approach to problem solving and common sense.
The ability to keep calm and work under pressure is vital to efficiently handle peaks in demand.
Maintaining accuracy and attention to detail is as important as the ability to work quickly.
Therefore you should be able to prioritise your own workload whilst being aware of the overall demands on the good understanding of computer accounts ( Windows Active Directory) is desirable, coupled with the ability to quickly learn new systems, concepts and processes.Candidates should have a good standard of education ( diploma level) and be able to demonstrate competency in the use of Microsoft Office applications.Experience of working in the NHS and using IT Service Desk call logging systems will be an advantage but is not essential.
If you would like to make a difference and would enjoy working in a small, friendly and supportive team then this is the job for you.
We welcome contact prior to application, and you may contact Sally Swaffield to discuss the role in person About us Our benefits We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses.
For hard to fill positions where relocation would be an expectation to undertake the role fully.
If you would like to discuss a potential relocation package, please speak to the recruiting department/manage For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description Job responsibilities A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early.
You are advised to submit your application at the earliest opportunity.
Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.
We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.
If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.
It may not be suitable for every role, but we will try and be supportive where we can.
We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers.
This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification Education, Qualifications & Training Essential Educated to NVQ Level 4/5, BTEC Higher National Certificate (HNC) or equivalent , or equivalent experience Understanding of IT issues and processes Understanding of Information Governance and access principle of least privilege A good working knowledge of various computer systems, including MS Windows and MS Excel, MS Outlook acquired through diploma or equivalent experience/qualification Desirable Knowledge of Clinical Systems, particularly York Hospitals NHS Foundation Trust's CPD Knowledge of Call Logging systems Knowledge of MS Access or other database applications Knowledge of other Healthcare eg ICE Pathology Reporting Experience & Knowledge Required Essential Experience of following procedures and understanding their importance and the implications of failing to do so Experience of working in an Administrative or Customer Services role where attention to detail has been a key element Capable of learning new software quickly and ability to grasp new concepts Desirable Experience of creating documentation for procedures and work instructions Experience of providing support in an IT environment Experience with Data Quality Experience of working with IT in a customer orientated service Communication and relationship skills Essential Ability to communicate well with people at all levels of the organisation, explaining complex IT issues in a way non-technical staff can understand Skills & Attributes Essential Good standard of written English (spelling accuracy is important in maintenance of computer records) Advanced keyboard skills Attention to detail