Job summary To provide a comprehensive administration and clerical service to the Urology Outpatients department.
The successful candidate will work 8-4pm Monday, Wednesday, Thursday, Friday and Tuesday 12pm - 8pm.Key requirements of the post include: Welcoming patients/relatives/carers and other visitors into the workplace.Answering and resolving patient queries in person or via telephone.Ensuring all data/information is maintained to the agreed quality standard and available at the right time and place.To ensure all clinics outcomes are completed and up to date, including relevant coding of patients records.To work alongside our existing receptionist to manage clinic workloads, including cashing up outcomes and transfer of clinic notes.To cover one evening reception shift per week: Tuesday 12pm - 8pm (Needs to be flexible with working hours as this can vary dependant on annual leave/sickness within the existing reception team) The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.
Main duties of the job The successful candidate will be expected to provide a comprehensive Receptionist service in our busy Urology Outpatient Department.The post holder will also be expected to provide relief cover for members of the team during times of annual leave and sickness, as and when necessary, organising your own workload in order to maintain an efficient and professional service.
About us Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients.
We were also recognised nationally for our workforce health and wellbeing initiatives.At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description Job responsibilities Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly, Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate, Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to theagreed quality standard, Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place, Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups, Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required Maintain constructive relationships with others, within and across Divisions and externally inorder to improve the effectiveness and efficiency of services to patients Person Specification Qualifications Essential Typewriting/ Keyboard qualification or equivalent experience Desirable GSCE or equivalent in English Language and Mathematics Skills Essential Effective Customer Service Skills Skills Essential Previous office experience