Uk Uat Team Leader - Merchant Credit

Details of the offer

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
GCC, The Place To Be!

In Global Commercial Credit (GCC) we are very excited to present the following job opportunity. This is a great time to join a fast-growing business unit, work with an enthusiastic group of colleagues and develop your career. 

Why Global Commercial Credit? GCC has been a recently growing department within American Express, and here we are truly committed to the vision of providing the world's best credit and underwriting experience every day. Through our teams, we deliver superior service around the world by recovering delinquent balances and limiting American Express's exposure to losses from corporations, their card members and from our Merchants. Covering nearly 30 markets, our team services over a dozen languages.

This Band 30 role as Team Leader in the Merchant Credit Back Office team will involve leading a multifunctional team who are responsible for processes around debit balance support, merchant insolvencies, and write off prevention covering 10 EMEA markets while partnering with GMNS Risk team and GMNS business leaders. In addition, the successful applicant will be responsible for coaching the team's performance to deliver improvements in all key metrics.

Key Responsibilities:
•           Ongoing coaching and performance management of up to 13 Merchant Credit Analysts to drive business results and enable employee development.
•           Leading one B30 Business Analyst with a focus on Write off Prevention, process enhancement and chargeback investigation.
•           Day to day production effectiveness to include SLA Adherence, operational excellence, procedural consistency and team engagement.
•           Analyse metrics, prepare case studies, participate in monthly performance reviews with senior GMNS Leadership and provide business insights.
•           Drive process improvements and simplification efforts within organization.

Minimum Skills
•           Strong people leadership skills.
•           A proven history in employee coaching, engagement, development, motivation & change management.
•           Proven ability to consistently coach and deliver results within a constantly evolving team.
•           Strong understanding of GMNS and merchant business.
•           Ability to provide strong thought leadership – creative thinking & problem solving.
•           Enhanced and demonstrated relationship and influencing skills.

Preferred Skills & Experience
Experience in Merchant Credit 
Knowledge of Merchant related systems such as CSP, Globestar, CAS and others. 

Find out more about us on our Square Group: https://square.americanexpress.com/groups/commercial-credit-brighton
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Nominal Salary: To be agreed

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