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The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
GSG Control Management is looking for a Director of Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Director, GSG Control Management Governance will:
Develop execution plans for operational risk management within GSG, including BU specific guidelines, project plans, etc.
Implement the operational risk framework to enable effective risk management and decision making in the BU
Lead risk and controls governance forums for GSG, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)
Create GSG-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)
Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
Aggregate reporting, approvals/exceptions and support "change-the-function" activities for GSG
Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management
Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
Experience in at least one of the following:
Translating operational risk strategy and appetite into execution guidelines; Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds; Implementing the operational risk governance frameworks; Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards; Supporting the operational risk exam management processes:
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Excellent qualitative analytical skills
Project management skills
Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior GSG/tech counterparts
Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Financial Services Industry experience a must
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.