Position Summary To supervise the technical claims handling within a Unit of broadspire by Crawford company and manage a portfolio of complex/and/or high value claims Functional Knowledge Quality driven technical cross class claims experience.Pro-active and assertive claims handling approachTeam focused – working with colleagues throughout the business to achieve a common goal.Ability to train and mentor staff including participation in internal case conferencesResponsiveness to change and change managementAppropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as requiredAbility to interact with clients at all levels including operational staff, legal departments, insurers and captives.
General Background, Experience & Professional Qualifications EssentialDemonstrate appropriate levels of technical claims handling capability/knowledgeAbility to traiin staff on techniicall aspects and act as a MentorExcellent attentiion to detailExperience of Fraud awarenessDesirableProgress towards relevant professional qualification Key Responsibilities Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.Manage personal portfolio of claims.Ensure reserves are regularly reviewed and accurate.Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.Authorise payment requests in accordance with authority levels.Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.To provide input to the Team Manager on appraisals from a technical file handling perspectiveHighlight training needs and effectively plan and action delivery of training/mentoring.Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.Participate in Client interaction and supplier management where directed Behaviours Recognises and works as one teamCommits to team decisionsWorks collaboratively with others to achieve individual and team objectivesShares information, knowledge & experience freely with othersEnjoys work and has a positive impact on othersBuilds and maintains positive relationships within and across the team Skills Ability to work as an individual and as part of a teamAttention to detail and accuracyA positive attitude and a proactive approach to solving problemsAble to co-ordinate a variety of actions concurrentlyExcellent customer service, communication and organisational skillsAble to co-ordinate a variety of actions concurrentlyTeam playerA level of flexibilityDesire to achieve quality results In Addition The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
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