Job summary We are looking for a friendly, enthusiastic, and motivated person who enjoys working as part of a team.
There is an opportunity to join a developing administration team to support care in the community.The post holder will proactively and positively contribute to the successful overall performance of the Trust.
We are looking for people who will deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
The post holder needs to be innovative and organized developing effective ways of working to create strong partnerships and relationships with all stakeholders to support the developing virtual ward, Community Assessment Units and develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.Please note this vacancy is for 8 hours covering Saturday & Sunday, 4 hours each day Main duties of the job To contribute to the provision of effective and efficient running of the virtual ward and Community Assessment Unit, including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely way.
The administrator will also assist in processing email referrals and messages received by the team.
The administrator role will adhere to the service specification and operating procedures and provide administrative support to multidisciplinary staff.
The Virtual Ward receives referrals for Urgent Care response within the community.
The Community Assessment Unit receives referrals from GPs, nurses, and other healthcare professionals.
There will be a need to allocate to, prioritise, and communicate with the team to ensure seamless, consistent, and safe care to patients.
About us Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024.
The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.
Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification Qualifications Essential Current (UK/EU) Driving Licence NVQ 2 or above in Business Administration or equivalent or evidence of this standard, or willingness to work toward