Travel Concierge– 6 month contract We're Oliver's Travels and we're passionate about making travel extraordinary.
Our dedication has been rewarded through multiple awards, including being awarded First Place in the 2024 Conde Nast Traveller Readers' Awards and we have recently been named in the Sunday Times Fast Track 100 companies.
We are seeking a proactive and detail-oriented Concierge Executive to join our team on a 6-month fixed-term contract .
In this role, you will play a key part in providing exceptional front-line service, assisting with guest inquiries and requests, and ensuring a seamless and memorable experience that meets the highest standards.
Salary: £26,500 per annum (pro-rata for the 6 month contract) What you'll do (Responsibilities) Dealing day to day with customer queries by phone and email to understand their preferences, needs and expectations.
Deliver excellent customer service and maintain a positive relationship with customers and owners.
Stay informed about travel trends, local attractions, new suppliers, and additional extras offered by the property owners.
Keeping accurate records of discussions or correspondence with customers.
Address and resolve any issues or concerns that may arise to ensure customer satisfaction throughout.
Keeping customers informed and updated on their concierge requests.
Please note: This is a hybrid role with a non-negotiable minimum of 3 days each week in our London office.
The employee shall work 5 days out of 7 each calendar week.
This is inclusive of some weekends and Bank Holidays.
A maximum of 1 weekend a month and 1 bank holiday a year.
What you need (experience and skills): A passion for travel and learning Ability to work in a fast paced environment What we offer: Flexible working - work from anywhere on the planet for up to 4 weeks per year.
£1000 Oliver's Travels holiday credit for every year you work with us!
25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
Monthly company socials and guaranteed awesome Summer and Christmas parties!
Free breakfast, nibbles, delicious drinks, all on us!
Headquarters in our newly refurbished offices in Clapham.
Team of 90 ... and growing fast!
Great working environment - team of hard working and passionate travellers from around the world.
Office dogs - bring your buddies along!
Application Process: Please attach your CV and cover letter to your application First interviews will be conducted by Microsoft Teams Call Following interview(s) will be held at our offices in Clapham.
We welcome and encourage candidates to apply, even if they do not meet all the listed requirements.
Oliver's Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know.
We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process.
Please email: