Job Description: £26,351 per annum (£12.67 per hour) inc. shift pay plus a great range of benefits.
Varied shifts rotating across both Resolution and Admin team: start times between 7:00am -11:00am for 8.5 hours a day with 30 minute dinner break included, whoever is successful in the role will be required to have flexibility to cover all shifts.
40 hours per week in Warrington.
Key Responsibilities: Liaise with the wider team, managers, and multiple departments to ensure solutions are delivered both effectively and efficiently.
De-brief drivers and measure delivery performance to ensure the smooth operation of our entire warehouse and transport operation.
Manage and maintain both paper and digital records.
Answer incoming calls and emails for customers and drivers.
Respond to customer queries and complaints, finding a resolution and processing credits where necessary in a professional manner.
Requirements: Excellent communicator with previous customer service experience within a fast-paced company.
Strong IT knowledge in particular Microsoft Outlook, Excel, SAP.
Ability to adapt to change with a view to drive customer experience and level of service.
On site during critical operational hours, predominantly Monday – Friday, with a level of flexibility required to cover a Saturday shift on a rotational basis.
Benefits: Competitive monthly salary, generous annual leave (inc. statutory) and company pension.
Wagestream – Access to an app that gives you early access to your salary and supports financial wellbeing.
Option to purchase additional annual leave.
Help at Hand - Access to 24/7 GP appointments, physiotherapy and a range of health and wellbeing services for you and your family.
Life assurance.
Access to Sysco Perks offering discounts across a wide range of products and services.
Ability to purchase our products at hugely discounted prices.
Heavily subsidised colleague canteen.