JMG Group are a private equity backed insurance broking business based in Guiseley, West Yorkshire with regional office representation around the UK.
We are a top 30 broker, growing rapidly having completed numerous acquisitions since we completed our MBO in November 2020.
Our Claims Handlers are responsible for undertaking the case management of insurance claims made by our clients.
The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function.
Responsibility for the administration of all classes of commercial and personal lines claims.
Dealing with claims including but not limited to Commercial Property, Household, Travel, Motor, public professional and employer liability, GIT and Directors and Officers liability.
Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
Create a new claim file on the appropriate system upon notification.
Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
Manage allocated claims accurately and at all times within the laid down service level agreements.
Identify, log and handle any complaints in accordance with regulation, the Company's Conduct Policy and Guide to Best Practice.
Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis.
Collate and provide timely MI data, Reports as required by colleagues or Management.
A minimum of 3 years' experience as a Claims Handler, ideally from a Broker background.
Keen interest in the insurance industry / financial services
Competitive salary commensurate with level of experience
Full training & development support
Hybrid working pattern (3:2 Office/Home) following full training.
Free parking
Company Pension scheme
Generous holiday entitlement, including birthday day off.
Bupa Healthcare Cash Plan
Life Assurance