Job summary The Care Coordinator will play a vital role in support theeffective and efficient operation of the dispensary within a general practicesetting.
Funded by the Additional Roles Reimbursement Scheme (ARRS), this rolewill focus on dispensing tasks, coordinating medication management, andsupporting the delivery of patient-centered care.
The role aims to streamlinemedication services, improve patient access, and support the multidisciplinaryteam to ensure safe, timely, and high-quality service.
Main duties of the job Assisting with the accurate and efficient preparation, dispensing, and distribution of medications.Coordinate the management of repeat prescriptions, ensuring timely processing and effective communication with patients.Monitor stock levels, reorder medications, and manage supply chain logisticsProvide personalised support to patients with medication-related queries, ensuring clear communication and understanding.Assist patients in understanding their prescriptions, medication regimes, and any necessary adjustmentCollaborate with GPs, Pharmacists, nurses, and other members of the multidisciplinary team to coordinate patient care and enhance medication safety.Liaise with community pharmacies and hospitals to facilitate seamless care transitions.Maintain accurate records of all dispensary activities, including dispensing logs, patient interactions, and stock levels.Use practice systems and software to log and manage patient information securely and in compliance with data protection.Identify and report any discrepancies or issues with prescriptions, medications, or patient records.Participate in audits, quality improvement initiatives, and patient feedback activities to enhance dispensary services.Stay updated with best practices in medication management and support training for colleagues as needed.
About us The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire.
Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable.
The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.East Lancashire is one of the world's most innovative, original and exciting places to live and work.
From the beauty of the surrounding countryside to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Job description Job responsibilities This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.There may be a need to work remotely depending on the requirements of the role.Please note that the role of a care coordinator is not a clinical roleKey Responsibilities:Dispensary Support:Assist with the accurate and efficient preparation, dispensing, and distribution of medications.Coordinate the management of repeat prescriptions, ensuring timely processing and effective communication with patients.Monitor stock levels, reorder medications, and manage supply chain logistics.Patient Coordination and Support:Provide personalised support to patients with medication-related queries, ensuring clear communication and understanding.Assist patients in understanding their prescriptions, medication regimes, and any necessary adjustments.Engage in proactive follow-up with patients to ensure adherence and resolve any medication-related issuesCare Coordination and Communication:Collaborate with GPs, Pharmacists, nurses, and other members of the multidisciplinary team to coordinate patient care and enhance medication safety.Act as a point of contact for the dispensary, coordinating between the clinical team and patients to address medication needs.Liaise with community pharmacies and hospitals to facilitate seamless care transitions.Administration and Record-Keeping:Maintain accurate records of all dispensary activities, including dispensing logs, patient interactions, and stock levels.Use practice systems and software to log and manage patient information securely and in compliance with data protection.Quality Improvement and Patient Safety:identify and report any discrepancies or issues with prescriptions, medications, or patient records.Participate in audits, quality improvement initiatives, and patient feedback activities to enhance dispensary services.Training and Development:Support the development of resources and guidance to help patients navigate dispensary services.Stay updated with best practices in medication management and support training for colleagues as needed.
Person Specification Qualifications Essential 1 - Strong communication and interpersonal skills with a patient-centred approach 2 - Attention to detail and commitment to accuracy Desirable 1 - Undertaken a GPhC accredited Dispensary Assistant Course 2 - Completed a Personalised Care Institute accredited two-day care coordination course 3 - Proficient in using patient management and clinical systems 4 - Experience of working in a healthcare or dispensary setting, ideally within primary care