About the job :The Train Running Support Controllers are a key part of the Train Service Delivery & Performance Directorate.
The role focuses on the real-time operational delivery of our train service across our network.
As part of this role, you will work closely with colleagues in the Control and Performance teams, and other stakeholders to ensure that GWR delivers the daily plan and where variances to the plan are required, they are appropriately planned and implemented.Your main responsibilities will be: Collaborative working with GWR, Network Rail (NR), Transport for Wales (TfW) Controls, and multiple GWR functions, to deliver the best possible real-time train service performance.Proactively monitor the train service ensuring the agreed performance policies are followed and implement suitable contingency plans to protect or recover performance and customer experience.Liaison between Controls, to optimise GWR train services and ensure regulation and late presentation of other Train Operators (TOC) and Freight Operators (FOC) is managed correctly.Attend industry calls concerning disruptive or special events, ensure risks are being mitigated appropriately, and ensure all outputs are shared across the business.Assist in the delivery of train service recovery during disruption, following agreed contingencies and proactive action on local matters of traction and crew.
You will need to be: The ability to take the lead with complex problems.A high standard of communication.Flexible and adapt to incidents.
remaining calm and focused under pressure.Multitask responsibilities and prioritise workloads safely.A visible and proactive individual, that can work across multiple organisations.Committed to delivering high standards and achieving results quickly.A good understanding of railway operations (inc. Policies and Procedures).
As a minimum, you will need to have: You will require control experience or similar and have an excellent knowledge of managing incidents, key route strategy and service management.A firm understanding of railway operations, and rail industry standards.A good standard of verbal and written communication.The ability to develop strong relationships with internal and external stakeholders.
About the location:The role is based at the Wales Railway Operating Centre in Cardiff, the Location is a 10–15-minute walk from Cardiff Central railway station.Working Pattern:The role is on a shift pattern consisting of Early and Lates.
This includes weekends and bank holidays as required.
Flexibility is key when the need to represent GWR in the WROC for major Events or major incidents.The RewardAs well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.We all belong at GWR.
This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability.
We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below.
We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.