This role is full time onsite at DXC Erskine, Scotland.
We are looking for an outstanding individual who can, make a difference to the team.
You will be required to monitor our customers database, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers.
To be able to work well within a team, and to help other team members with their workload as and when required.
To work closely with the team lead to produce internal statistics, on a daily & weekly basis.
To attend internal meetings as and when required to discuss the statistical information provided.
Preferred applicants are hard-working, focused, and have outstanding problem-solving skills.
Comply with all regulations, policies, and procedures.
You will need the ability to follow instructions and operate in an orderly manner, with a strong analytical mind.
Functions Action all tickets to ensure all tickets are updated/closed in a timely manner as per the SLA.
Answer all calls and transfer to relevant parties and answered within 3 rings.
Meet daily/weekly/monthly targets/KPIs All emails are responded to within 30 minutes of receipt Take corrective action and communicate any errors to relevant parties Liaise with both internal and external customers Attend daily internal meetings Multi-task/Cross train across all accounts Track hourly performance against preset targets Maintain up to date knowledge of relevant systems (TIMS, SNOW etc.)
Engineer booking and labelling with various suppliers Producing internal systems picking and label printing to Warehouse Team Personal Skills, Knowledge & Experience Previous work experience in an office environment Completion of background investigation Strong people skills Good moral character Strong people skills Microsoft office experience and proficient in Microsoft excel Excellent telephone manner The ability to communicate clearly and concisely Positive work history and ability to maintain solid experience Available to work extended hours as required