Job overview There is an exciting opportunity to work in Ophthalmology CAU as a Band 4 Senior Booking Clerk for the Rapid Access eye clinic.
You will be part of a team that provides Ophthalmology services.
The role is pivotal in helping to manage the Ophthalmology CAU team at Maidstone Hospital.
This includes sight saving outpatient clinics and waiting list management.
Main duties of the job Previous experience of CAU's and the how to book patients on to treatment lists is ideal.
You should be resilient, motivated, organized, work well under pressure and have exceptional communication skills.
You will work closely with the CAU Team leader and Service manager to ensure the trust access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.You will support the CAU Lead, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.Please note that this role may often attract a high level of applications.
Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Working for our organisation MTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
We have a team of over 8,000 full and part-time staff.
We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.Would you like to work flexibly?
In the NHS, we are reminded every day of how important life is.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.
We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.
We are committed to being a diverse employer and strive to reflect everyone in our local communities.
We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.
Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible.
You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)Interview Date: To be confirmed Person specification Qualifications Essential criteria Good education (to GCSE level) Desirable criteria NVQ 2 in customer services or administration or equivalent Experience/ Knowledge Essential criteria Administration or reception experienceWord processing skillsGood IT skillsAware of National Patient Access targetsExperience in supervising staff Desirable criteria Excel spreadsheet skillsWaiting list experienceOutpatient experienceChange management skillsExperience of Patient CentreExperience of Choose & BookKnowledge of PTL (patient target Lists)Comprehensive Knowledge of Trust Access Policy Skills Essential criteria Computer literate and has appropriate keyboard skillsCustomer care skills.Appraisal skills.Experience in staff training