Job summary The Theatre department is looking for a receptionist who will provide, high quality, patient-focused care to the Theatre Department.Working in this role you will be part of our extensive multidisciplinary team and be a key contact for patients and visitors to the department.
We are looking for someone who prides themselves on the customer care whilst displaying empathy and respect.
We want to ensure that those who come to Theatres are greeted courteously and directly to the correct person.You will be providing high quality administrative assistance to the department and support the team in achieving for Theatres.
All training will be provided to equip you with the skills you will need to be successful within the role.
Main duties of the job Provide a friendly and comprehensive reception service to all patients and staff visiting the department.Maintain confidentiality in dealing with calls or visitors directly and ensuring to refer enquiries to the appropriate member of staff.
Dealing with all enquiries as a first point of contact and referring to the appropriate person.To deal efficiently and courteously with colleagues and all visitors at all times as per departmental standards.
Visitors to the department include, staff from other areas, company representatives, visiting medical staff and patient relatives (some of whom, may be in a state of distress).Forward any complaints / complex situations to the Theatre Manager / Team Leader or daily Theatre Co-ordinator.To collate and distribute theatre lists effectively, liaising with secretaries and other administration staff.
Provide an excellent communication system between relevant personnel, regarding any alterations or additions to operating lists.
This may include the booking of emergencies.To be responsible for accurately inputting data onto relevant databases and to collate data for the purpose of clinical audit.Liaise with the multi-disciplinary team within the department, to help maintain patient flow through theatre.Maintain appropriate access to the clinical area, overseeing visitor access and recording in the theatre visitor book.Responsible for signing of delivery/collection service requisitions of medical equipment and informing relevant staff accordingly.
About us Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge.
We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979.
It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future.
Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today.
The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions.
Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation.
Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: Job description Job responsibilities On this page you will find a Role Profile which provides information about the hospital and full details about the role.
We recommend that you review this and refer to it as you complete your application.
Please include how you will meet the Trust Values Compassion, Excellence and Collaboration.
If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification Qualifications Essential 5 GCSEs or equivalent grades 1-C (including English and Maths) European Computer Driving License (ECDL) or equivalent qualification or experience Level 3 Vocational Course in Administration or Customer Service or equivalent qualification or experience in both areas RSA III typing or equivalent Experience Essential Previous experience of using Microsoft Office applications Knowledge of secretarial or administrative procedures and systems Previous experience of working in an office environment Previous experience in minute taking.
Previous experience of audio typing The ability to communicate basic or sensitive information to colleagues, patients and relatives The ability to pay close attention to detail in written and electronic communication and information storage The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support Utilise personal problem solving skills to assist patients, carers and staff Able to organise, prioritise and adjust own workload in relation to the priorities of the department over timescales in excess of 1 week Demonstrates personal duty of care in relation to the safe use of equipment and other resources Maintains the quality in own work and encourages others to do Ability to share knowledge and skills with other team members Desirable Previous experience of working in the NHS Previous experience of using medical terminology Previous experience of Lorenzo/EMR/Bighand Additional Criteria Essential Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration