This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking IQOS, a new reduced risk heated tobacco product.
We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.
As a Territory Manager in Manchester/Liverpool, you will be managing a sales team of 5-10 Field Sales Executives within your region being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise.
Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks.
To drive performance of your team – ensuring they are achieving the set KPI's
~ To be the expert in your teams' field – being the go-to for any troubleshooting or support
~ To deliver sales training and coaching to the highest standard
Performance Management
Planning and scheduling – submission of weekly plans and schedules
Accountable for regional targets and sales averages
Thorough understanding of your team's capability – across the detail of underperforming and the WHY that is causing low performance
Monitoring team performance throughout the day + raising any concerns in timely manner
Creation of Performance Improvement Plans, implementation, and governance
Quality and Retention
Overall responsibility for the quality of the 'sales experience' (balance of closing with quality)
Accountable for mystery shop results of team
Experts in your teams' duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)
Deliver sales training and coaching: High level of coaching ability across your team sales performance / results
Development and enhancement of FSE'S sales techniques
Being your teams' go-to for store, tech or personal issues, with the ability to troubleshoot
New starters – on-boarding, hyper care, performance plans
Monitoring staff performance + raising concerns in timely manner
Attendance on Client Regional calls – performance reviews of team
Building team morale – creating healthy competition and belonging to something bigger
Relationship Building
Building strong relationships with FSE's, Retailers, Field Team + TED
Bridging the gap between head office and frontliners
Data + Reporting
Analysing data trends in your region – being across the detail
Main point of contact for your FSE's Team, TED Experience and Field Team
Monitoring and responding to queries – solving problems and escalating to relevant stakeholders (reducing noise)
Have a valid driver's license
~ Access to their own car
~2 years of sales experience
~1 year sales management experience
~ Proficient in Microsoft Office suite and customer relationship management software
~ Passionate about changing the lives of adult smokers across the UK
A comprehensive and achievable bonus structure
~ Five-days paid training focusing on company, product, systems and your role
~ Full-time 5 day work commitment
~Pension scheme