Call Centre Telesales Manager (B2B) - Outbound Team Lead - Lead a team to success
Outbound Sales Performance - Exciting SaaS beast based in Manchester .
Be responsible for sales performance for a team of 10 Inside Sales lead generators
Coach, Manage and Mentor high performance Telesales Executives!
Manchester- COME ON!
£35,000 - £40,000 base salary with bonus structure year 1 to £12,000 - £20,000 amazing training plus incredible benefits including 34 days holiday , on-site gym in a stunning, modern office building!
Get on board the gravy train!!
START FEB 2025
This role requires a sales floor manager who can get the best out of their people.
Ideally you'll be from a SaaS background and have experience of KPI's, campaigns, data and a proven track record of leading a team of 10 and helping them successfully meet targets.
The Role:
Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs Ongoing development planning to drive performance through effective communication and documentation Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats Deliver weekly plans through daily performance & stat reviews Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies Deliver documentation based on the constant coaching and improvement of their team All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management Keep up to date with any campaign/company updates and changes What we're looking for:
Must have at least 3 years' experience in a management position leading a sales team to targets Competent user of salesforce Uses statistical analysis to implement long-term and short-term fixes Set a constant example in terms of behaviour and setting standards Gains feedback and analyse the way you communicate Always consistent and professional Manages and assists in performance improvements Analytical and problem-solving skills - can interpret MI and deliver Action Plans Good understanding of Inbound and Outbound telephony/dialler systems Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff Strong organisational aptitude and proven time management skills Excellent people management skills The proactive and decisive approach to problem-solving Strong organisational aptitude and proven time management skills Highly effective communication The Benefits:
25 days' holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years' service.
Perkbox discounts.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.
Are you a manager, motivator and outbound sales leader?
Apply now, or speak to Kaylie @ Duval for all the info!