Telephone Customer Service Executive

We are recruiting for a Pensions Customer Services Executive , to join our busy team in Bromsgrove.
You will have responsibility for the administration of clients' group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
Undertaking comprehensive data validation exercises
Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
Answering employer/employee queries via telephone or written
Supporting the day to day workloads of the team including inbox enquiries
Identifying and addressing errors within client processes, highlighting to management accordingly
Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
Willingness to support the wider business with client delivery
Previous experience in a Customer Services role
Knowledge and experience of Pensions Administration desirable
Experience with Excel, MS Teams and Outlook essential
Hours: 35 hours Monday - Friday
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information