TELECARE ADMIN TEAM LEADER Hours: 37.5 per week Shift pattern: Monday - Friday 09:00- 17:30 (with an hours unpaid lunchbreak) Salary: £25,500-£ 27,500 pa dependant on experience Location: Hybrid Bowthorpe , Norwich (90% office based 10% remote) Start Date : November 2024 For this role and to be able to work the 10% remotely , you need 5mpbs upload and 15mpbs download internet speed Appello Perks 31 days holiday rising to 33 with length of service.
This includes bank holidays that you will work.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Cycle to work scheme Smart Tech scheme Free on-site parking ABOUT YOU You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs.
You have had experience in a supervisor/managerial role , ideally within a customer facing team.
You have a good general standard of education, a great understanding of Excel and other Microsoft Office packages.
Be used to dealing with data and understand the importance of accuracy.
You will confident in communication and decision making.
Be able to encourage and motivate your team whilst being approachable.
To lead by example and be calm under pressure.
You are able to self-manage your workload within your working day and have the ability to adapt to changing deadlines and priorities.
THE ROLE The Administration team is responsible for the maintenance of our client data, conducting surveys, receiving inbound calls from housing managers and engineers, managing equipment maintenance (e.g., ordering replacement equipment for devices on low battery) and investigating exceptional calls.
As an Administration Team Leader, we are first and foremost looking for a People Manager who can motivate and support a hybrid team, and manage the day to day running of the sub-department.
As the Administration Team Leader you will be managing the Administration team within the Alarm Response Centre (ARC), to enable the best level of service to our customers.
You will have 20 or so Administration Assistants reporting into you.
The Administration Team Leader is part of a wider management team who are responsible for the operational running of the ARC.
READY TO APPLY If you are interested in this role please follow the instructions...there are two parts to the application process Upload your CV and answer a few questions about yourself You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email !
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** OTHER INFORMATION This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team.
You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.