Company Description We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
So, what are the main duties of a Technical Team Leader in Netcompany-Intrasoft?
Oversee day-to-day operations for Front Office and/or Back Office teams, including task planning, service level reviews, quality assurance, risk assessment, call handling, escalation, and regular status reports (daily, monthly, yearly).
Manage resources by planning for shifts, holidays, and project needs, estimating costs, timelines, and staffing to ensure service quality.
Maintain open communication with senior management.
Identify challenges proactively and suggest improvements in processes.
Track team activities against the plan and provide accurate updates regularly.
Monitor costs, timelines, and resource usage, taking necessary actions if they deviate from planned goals.
Oversee change control processes.
Provide strong, motivating leadership to foster skill growth and continuous development within the team.
Develop and update operational procedures.
Lead efforts to enhance and optimize services.
Support and guide change initiatives.
Coordinate and lead meetings with internal users.
Conduct satisfaction surveys to ensure internal users' needs are met.
Qualifications
What would make you a fit for the role:
Strong skills in project and team management
Proven expertise in quality management
Advanced knowledge of IT products, both hardware and software
Highly independent and skilled in using business management tools
For Central Logistics and Procurement services: solid understanding of logistics processes and advanced skills in planning optimization
Proficient in all MS Office applications
ITIL V4 Foundation Certified
Degree from a first cycle of higher education (minimum 180 ECTS or equivalent / EQF Level 6) with at least 7 years of relevant experience, or a second cycle degree (minimum 300 ECTS or equivalent / EQF Level 7) with 5 years of relevant professional experience
Fluent in English and French, both written and spoken
Excellent communication abilities
Multitasking and results-focused
Attentive to quality and detail
Resilient under pressure
Strong team player
Additional Information
Being a part of the Netcompany-?ntrasoft team, you will be provided with:
The opportunity to work in a modern environment.
A competitive compensation & benefits package
Hospitalization plan
Meal vouchers
Well-being activities (on-premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LI-MA1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/
#BePartOfSomethingGreat!
Please submit your CV in English. All applications will be treated as strictly confidential.
Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.