Technical Support & Customer Success Specialist Full-time, Permanent Edinburgh City Centre (Hybrid) £30,000 - £42,000 The Job Joining a Customer Success team as a Technical Support Specialist you will be act as the main point of contact between clients & the greater business.
Supporting clients through onboarding, live support functions, client customisation, & relationship management.
Debugging & resolving client issues Performing an in-hours triage function to achieve SLAs Creating & maintaining internal & external technical documentation Working with external teams - product, engineering, commercial Stakeholder management The Company This fantastic opportunity is with one of Scotland's most innovative tech companies & a true market leader.
Once you have worked with this organisation, your future CV will immediately stand out even more – although you may not need that as our client has excellent tenure & staff retention within this team & the greater organisation generally.
The Skills Strong technical support experience Experience constructing API requests (using Postman/ SoapUI etc), evaluating XML / JSON structures Evaluating API product requirements & API integrations Creating technical documentation Reading some basic Java code Experience with JIRA and an industry standard ticketing system (ServiceNow, Zendesk, JIRA, etc) Proven history of account management or relationship building Comfort working in self-managed workflow rather than having work assigned Automate where possible (through Lean/Agile measures) The Person This role would be perfect for someone technical yet empathetic with a client focused-mindset.
Enthusiasm will get you far, as will natural curiosity & drive to continuously improve & seek knowledge.
Above all, we are looking for someone with a highly-collaborative approach.
Please apply with CV to be considered!