Company:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutions and major blue-chip ecommerce businessesEnterprise clients are already entrusting these guys with their business!
– It's a great productStart-up flipping into scale-up mode!Opportunity:This ambitious and secure FinTech are seeking a skilled Technical Support Lead to take ownership of their Global Support team.From day 1 you'll lead a small team of 2x UK-based Support Engineers, whilst also owning the off-shore support partner relationship.Within the role you'll focus on the following key areas:Hands-on support (You'll operate as an IC).Team leading and mentorship.Strategy and growth (You'll be a BUILDER).Documentation (Best practise creation).Process & tech/ tool selection & implementation.In summary, you'll be a skilled hands-on leader, capable of building and leading a team, whilst creating scalable processes for customer/ technical support.
Experience required:A proven background of working in a technical support role within a complex software environment (API-first) – Ideally focusing on bespoke-software integration and advanced troubleshooting.Leadership experience and ideally exposure to managing an offshore support partner.Understanding of web technologies (REST API's).SQL or NoSQL (Reporting & Investigation).In-depth knowledge of the payments industry (In-particular card payments).In additional to the above technical skills, you'll be comfortable and confident working in a scale-up business.
You'll be eager to roll your sleeves up, taking a proactive approach to resolving customer challenges.
You'll flourish in an agile environment and you'll be eager to take ownership of technical support for a fast-growing FinTech business – This could lead to swift career development.
What's on offer:A salary between £65,000-£75,000Fully-remote working Full benefits provided at request