ABOUT THE JOB Alton Valley are seeking a motivated and skilled Technical Support Engineer to join our team.
You will play a pivotal role in delivering IT solutions and support to our clients.
Your responsibilities will encompass a range of technical challenges, from systems administration to network troubleshooting, ensuring our IT services and delivered with excellence.
ABOUT ALTON VALLEY Founded in 2009, Alton Valley has rapidly grown into a trusted leader in network and security solutions, specialising in providing cutting-edge, secure infrastructure for mission-critical environments.
We aim to help our clients safeguard their most critical assets with the highest levels of protection.
We foster a workplace where teamwork is at the heart of everything we do.
Collaboration isn't just encouraged; it's embedded in our culture.
ROLES AND RESPONSIBILITIES Perform basic system administration tasks on Linux and Windows servers, such as creating users and configuring secure logins.
Support users via RDP, SSH and assist with OS updates.
Diagnose and resolve network and database issues at a basic level.
Apply IT security best practices in daily operations.
Provide outstanding customer support, addressing queries and troubleshooting issues effectively.
Collaborate with the team to solve complex problems and think creatively under pressure.
Identify and escalate opportunities for process improvements.
ABOUT YOU Essential Experience with Linux and Windows operating systems and server environments.
Basic networking and database knowledge.
Solid understanding of IT security principles.
2+ years of experience in 1 st Line Support or similar, with a strong focus on customer service.
Strong problem-solving skills and ability to work under pressure.
Comfortable working independently and collaboratively as part of a team.
Willing and eligible to achieve a minimum of SC clearance due to the secure nature of this position.
Further information about clearance eligibility can be found here: https://www.gov.uk/guidance/security-vetting-and-clearance.
Desirable Experience with containerisation tools such as Docker, Podman or Kubernetes.
Experience with database migration and backups.
O3365 administration, including user setups, group management and Intune.
Familiarity with VMware and virtual machines.
SharePoint administration and page setup.
WHAT WE OFFER Salary £25,000-£29,000 dependant on experience.
Private health insurance.
20 days annual leave, plus bank holidays with an additional day added for every year of service.
Access to perks and discounts at retailers, restaurants and cinemas Share scheme