IT Support Engineer | Edinburgh (On-Site 5 Days Per Week) | Initial 3 Months Contract | Inside IR35 Experis have partnered with a Global IT Services Provider looking to recruit multiple IT Support Engineers on-site in Edinburgh.
This role will involve providing expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently.
It will involve strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Key Responsibilities: Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
Collaborate with other teams to implement and improve support processes and knowledge base resources.
Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
Key Requirements: Proven experience in supporting Windows 11 in a service desk environment.
Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking and software.
Excellent customer communication and interpersonal skills.
Strong problem-solving ability, with a methodical and patient approach to technical challenges.
Familiarity with ITIL processes and service desk tools.
Ability to work independently and as part of a team to deliver high-quality support.
Relevant IT certifications.
Experience with remote desktop tools and scripting to automate tasks.