Role: Technical Support Engineer
Working: On-Site
Location: Central Hertfordshire
Salary: Up to £32,000
Our client is looking for an ambitious Technical Support Engineer looking to take their career to the next level.
Seeking a proactive and skilled individual, this is an opportunity to join their growing managed services team in Stevenage.
This is a fantastic opportunity to develop your technical expertise and learn from my client's experienced 3rd line technical team, working in a Microsoft Partner and Cloud Service Provider environment.
Working with several Government organisations, it is essential all applicants are eligible for SC security clearance.
Therefore you *must* hold a British passport and have lived in the UK for a minimum of 5 years.
Key Responsibilities: Be the first point of contact for customer queries via phone, email, and self-service portal.
Investigate and resolve incidents across various technologies.
Provide outstanding customer service while adhering to SLAs.
Support hardware troubleshooting, laptop repairs, and rebuilds.
Collaborate with Desktop Engineers to manage escalations and ensure seamless support.
Essential Skills & Experience: Proven experience in IT Support or technical service desk roles.
Strong customer service skills with a problem-solving mindset.
Familiarity with Windows 10/11, Microsoft Office Suite, Microsoft 365, Active Directory, and remote support tools.
Deployment using Intune/SCCM Full driving license (travel to customer sites required).
Why Join?
Competitive salary up to £32,000 Clear pathways to enhance your skills with access to ITIL v4 and Microsoft 365 Fundamentals certification (training provided).
Work with diverse technologies and a collaborative team in a dynamic, supportive environment.
All business-related travel expenses covered.
If you are interested and hold several of the essential skills and experience and come from a service desk or IT support background, then please don't hesitate to apply.