To set you up for success, this position requires you to have: (Mandatory)Hands-on experience with OOPPassion for programmingTechnical problem-solving skillsThe ability to analyse and interpret codesSoftware support experienceSecurity clearance will be required (if appointed)Summary:Due to expansion and growth, we are seeking a Technical Support Engineer (TSE) to support our MES-M product line.
As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.The Technical Support Engineer will be the face of business for all customers implementing MES-M software.
You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals.Who are we?
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-E, MES-M and APS-O product portfolios.
We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labour productivity, product quality, and on-time, in-full delivery.
What you will be doing:Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customersProviding first and second line support to customersInterpret and analyse user requirementsWrite innovative, scalable, robust software solutions for our clientsWork closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansionDesigning, implementing, and debugging database queries to solve real-world problemsSupporting project implementations from initial customer training through to post implementation support phaseBuild new screens, dashboards and user interfaces using the MES-M designerHelp drive improvements on the department's Measurable ObjectivesAssist in training of Level 1 team membersCoordinate with Development and QA teams on requests and changesAbility to work and learn independentlyWhat you bring:Basic understanding of fundamental programming conceptsKnowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.Some understanding of back-end/full stack developmentKnowledge of SQL or Oracle databasesKnowledge of Linux (Commands) and Windows OSThe ability to assess and prioritize tasks effectively2-4 years experienceCherry on top:Experience in a manufacturing environmentExperience in change control proceduresPrior application support experienceWhat We Offer:Competitive compensationLearning and Development opportunitiesDynamic company culture25 days annual leaveHealth Insurance for Employee; 100% employer paidSalary sacrifice schemes5% employer pension contributionHiring Process Simplified :Phone Screen with Caroline, our HR Partner 1st Interview with Sara, Manager, Technical Support2nd Technical/Cultural Interview with Phoebe, Technical Support EngineerOffer Curious?
Here's a bit more about us:Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our Eyelit, MESTEC and Optessa product portfolios.
We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery.
Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers.
Please visit us at www.Eyelit.Com for additional information.
Eyelit is committed to promoting a culture of diversity, equity, and inclusion.
We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems.
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