Technical Services Manager Job Details: Type: Permanent Salary: £45,000 - £55,000 Location: Birmingham (Hybrid) The Technical Services Manager oversees technical operations, with a primary focus on hosted infrastructure, Azure, Wintel environments, and large-scale server management.
This IT role emphasises leadership in team mentorship, shift management.
Primary Responsibilities Guide shift leaders to maintain operational standards across all teams.
Ensure team-wide familiarity with up-to-date procedures and provide training as needed.
Lead operations in hosted infrastructure and cloud environments, focusing on secure data storage and disaster recovery.
Address client escalations related to cloud infrastructure and server management.
Manage incidents and escalations, focusing on quick resolutions in Azure, Wintel, and x86 environments.
Identify knowledge gaps, especially in Azure, Wintel, and server infrastructure, and up skill team members accordingly.
Oversee network and server infrastructure monitoring, ensuring early issue detection.
Lead cloud and hosted infrastructure operations with a focus on Azure, large-scale servers, and Wintel environments.
Ensure incidents are logged, escalated, and resolved effectively.
Provide hands-on support for Azure, Wintel, x86, and server infrastructure.
Skills and Experience Strong experience in hosted infrastructure and large-scale server management.
Deep knowledge of Azure and Wintel environments, including hands-on experience in setup, configuration, and maintenance.
Proven ability to lead, mentor, and develop technical teams.
Familiarity with ITIL processes to manage incidents and changes effectively.
Previous experience as a Technical Services Manager or similar role.
What They Offer Competitive salary ranging from £45,000 to £55,000 , depending on experience.
Hybrid working arrangement, combining the flexibility of remote work with collaborative on-site days in Birmingham.
A supportive environment focused on professional growth and development.
Opportunities to work with cutting-edge technology in cloud and hosted infrastructure