ABOUT US Life is too short for average stays...
We are all on this earth for a short and precious time, meaning every holiday is really important.
Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller, resulting in an exceptional experience every single time.
We promise:
The Best Homes: We vet every home, selecting only the best in each destination Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity Exceptional Service: Real humans are readily available and deliver unparalleled service.
If things go wrong, we do all we can to rectify the situation.
Since launching in 2016, we have grown incredibly quickly, expanding to hundreds of locations and returning the highest NPS scores in the industry.
We are backed by some of the world's top entrepreneurs and VCs.
These include the founders and backers of TransferWise, Citymapper, Zoopla, Secret Escapes, BuzzFeed, Appear Here, Graze, LoveFilm, and many more.
Our goal for the next 12 months is to dominate the top 1% market share in our customers' top 60 markets, turning every guest into an advocate along the way.
THE ROLE You will be leading technical product management that oversees integrations, operations and core homes data services at Plum Guide.
Our operational services help us discover, vet and curate the world's best homes.
Each home is then managed by the hosts through real-time channel manager integrations and our host dashboards.
The role oversees these services from booking and financial management systems to data integrity of complex pricing models, availability, compliance and payouts.
Key responsibilities:
Ensuring our internal operational services and external connectivity services are accurate and performant e.g.
vetting, onboarding, bookings, pricing Define and execute a roadmap and KPIs for the team that connects and drives toward Plum Guide's strategic goals and mission Continuously diagnose metrics, customer feedback and data to identify short- and long-term opportunities.
Retain a stack-ranked backlog of well-defined initiatives Ensure we ship a product that meets our high-quality bar Effectively keep stakeholders up-to-date and aligned on the intended outcomes Communicate learnings from experiments and initiatives within Plum Guide to make the team and others more successful in their future efforts WHAT WE ARE LOOKING You have an entrepreneurial spirit and thrive in a startup environment.
You have likely played a role in a fast-growing startup or company.
You have deep technical knowledge, a high level of customer empathy and are comfortable with ambiguity.
You shipped scalable products and have the know-how to get things done at scale.
While the role is technical, there is an expectation to be commercially minded to prioritise the maintenance and development of features that contribute to growth.
Proven track record of having shipped impactful and high-quality products Experience delivering technology products/services in a high-growth environment At least 3+ years of Product Management or equivalent experience in the tech industry Ability to define and prioritise multiple initiatives while working cross-functionally and managing complex, technical and non-technical stakeholder relationships Excellent communication skills with a solid ability to align with numerous stakeholders toward a common goal An entrepreneurial mindset - you must be comfortable rolling up your sleeves, thriving in ambiguity, and getting the work done Excellent analytical skills and proficiency in writing SQL Experience contributing to engineering discussions around technology decisions and strategy related to a product Experience in technical product management, program management or engineering Experience owning feature delivery and tradeoffs of a product Demonstrated ability to work independently to drive projects to completion KEY BENEFITS Influence, ownership and control: you will join the leaders across the company and work as an equal Be part of building strategy and product vision for Plum Guide Incredible learning opportunities in scaling a consumer brand: not only will you contribute to the product, but you will be exposed to all facets of scaling a business What you would expect: Bupa health Cash Plan, Pension scheme, Option scheme, Cycle to Work scheme, hybrid working, discount on Plum Guide stays for friends and families, work from anywhere in the world 4 weeks a year, breakfast, snacks and active socialising with the wider business