Technical Manager - Counter Fraud Services

Description The role of Technical Manager will encompass the development, planning, execution, and reporting of technical performance across Counter Fraud Services and will have overall responsibility for technical excellence, setting and disseminating technical policy, best practice and strategic implementation.
The Technical Manager will work collaboratively with the CFS Quality Lead who is responsibility for Risk, Audit and Compliance.
To support our ambition to be the market leader in technical delivery of counter fraud services.
To maximise potential growth, technical bench strength and to implement best practice and change.
To develop and improve technical ability, skill, and client delivery.
The role requires the successful candidate to collaborate with all key stakeholders in Counter Fraud and the wider business (Market Affairs, Strategic Leads, Operational Leads and Client Leads).
To drive the strategies of the areas of the business within the remit of the role specifically to support changes in working practices required to lead projects, growth of the areas, deliver the highest levels of client service, results, people engagement and commerciality.
To be an engaging and innovative technical leader.
To deliver consistent technical ability and best practice across the business unit.
Key Responsibilities Technical Excellence  Deliver technical excellence by implementing counter fraud strategies and development improvements that gain competitive and commercial advantage.
Delivery of effective counter fraud training programme.
Drive the technical development of handlers across the business unit.
Develop, implement and maintain effective technical supervision schedules and matrix in each area aligned to financial and handling authorities, competency frameworks and performance management requirements – across all roles, including Lead Lawyers.
Develop technical ability and insight that supports our values, excellent service, people engagement, innovation, and continuous improvement in alignment with company and client strategy.
Regular technical updates and communications across the business unit.
Setting and disseminating technical guidance and policy.
Drive the development of individuals to reach their full technical potential.
Establish and implement strategic targets, KPIS and other measures that provide a tangible demonstration of continuous performance improvement.
Delivery of technical training to Clients as and when required, ensuring suitable content and positioning and delivery by the right people.
Ensure any such training is utilised both internally and for other clients as may be appropriate.
Handle a small caseload of complex and strategic fraud cases.
Strategic Insight In conjunction with Strategy Lead, Head of Counter Fraud, Market Affairs undertake regular reviews of how emerging case- law, reforms and rules changes alter how we approach technical delivery and implement an updated policy/strategy as and when necessary to cater for such changes.
Communicate and drive delivery of agreed strategies, monitoring success and ensuring firm-wide consistency of approach.
Support the Technical Director with development and execute communication plans across Counter Fraud in line with the firm-wide strategy.
Champion and implement ideas for new or improved modes of delivery or products to the existing and future client base working with key technical and sales/client colleagues.
Analyse and critique current processes, evaluating new opportunities to 'think outside the box' in the use of technology and in conjunction with the Technical and Operational Director maximise efficiencies and improve profitability.
Drive awareness of fraud across the business to ensure an effective fraud identification and referral process.
Risk and Audit  In conjunction with the CFS Lead Lawyers, identify potential risk and solutions to avoid or mitigate reputational damage and indemnity exposure, in conjunction with the Quality Lead.
In conjunction with operational leaders and CFS Lead Lawyers deliver a quality service that meets client KPIs, SLAs and client care expectations which will enable and support the business to: Favourably benchmark against competitors Retain and grow market share of existing clients.
Grow market share and secure place on client panel  Drive continuous technical improvement on audit, in conjunction with the Quality Lead:   Demonstrated by continual improvement to internal technical audit scores  Green rating on all client audit Technical on boarding and frameworks to be fit for purpose linked to audit findings and utilising Thrive, working in conjunction with the Quality Lead.
Leadership and People development  Mentor and develop competencies of Counter Fraud Lead Lawyers.
Ensure Counter Fraud Lead Lawyers are working collaboratively and consistently.
In conjunction with Operational and Quality Leads, develop and maintain a competency Development Framework and Career Pathway for Counter Fraud.
Develop and maintain a succession plan supported by effective PDPs for Counter Fraud Lead Lawyer roles.
Engage and motivate people to deliver excellent results and strive for continuous improvement and personal development.
Client Management & Growth  Fraud Client Lead for a number of key clients to be identified.
Support the SLT with client management and identifying growth opportunities for existing clients and new clients via implementation of strategic initiatives.
Technology Work with Lauri CS, Sonic, DTection and AI product owners and operational leads to pilot, test, and where appropriate implement the technology products into operational teams.
Travel Travel nationally will be required to other Davies offices and to Clients Working Hours  Whilst the core working hours are 9.00 am to 5.00 pm the Technical Lead will be expected to work such hours as are necessary to achieve their objectives and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations.
Primary location for this role is Bolton.
Skills, Knowledge and Expertise Experience, Skills and Qualifications Be an experienced Counter Fraud Lead Lawyer with legal technical knowledge and experience with significant credibility in Insurance fraud claims, including organised fraud.
Have in depth technical knowledge of all counter fraud work types.
Have a proven track record of results in driving and improving technical performance and a commitment to delivering a high-quality service.
Have demonstrable experience of working collaboratively with key and senior stakeholders to facilitate market leading performance and delivering technical excellence.
Experience of leadership and management where influencing skills and political and emotional astuteness will be important attributes.
Proven ability to technically develop others.
Excellent analytical skills that can be used to review and improve technical performance and client service and reduce risk.
Proven track record of building and maintaining Client relationships.
Required Soft Skills:  Able to embrace change and to engage others in a similar philosophy  Strong influencing and persuasive skills, able to persuade others of their point of view  An effective delegator with attention to detail and excellence in planning and effective implementation Good attention to detail and passionate about technical ability service delivery, and results but keeps a sense of perspective and aligns process to the agreed strategic imperatives of the firm  Communicates a sense of purpose and urgency, inspiring loyalty and motivating others to give their best  Commercial acumen, intelligence, decisiveness, resilience, clear thinker and strong leadership ability  Able to communicate effectively at all levels, both internally and externally, and build effective working relationships with Partners, Operation Director Business Unit Directors, Technical Managers file handlers, technical leaders, and support functions  Focussed on achieving results and finding solutions Ability to recognise own knowledge and development gaps and to take proactive steps to upskill.
Outgoing personality, achieving results and finding solutions Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;  We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)  Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing  Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer  Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service.
Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.