Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
One of Zebra's Customer Support departments is looking for a new colleague who will be able to support our SaaS product portfolio.
Customer Support team is providing support to our business customer via phone and email using technical product knowledge and strong interpersonal skills. They troubleshoot problems with appropriate applications, products and vendors.
Responsibilities:
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
Fully documents customer interactions in real-time; may author content for review.
Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
Manages multiple tickets related a spectrum of technical problems.
Collaborates with fellow technicians and supervisor to solve complex problems.
Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
Qualifications:
1+ years of experience from working in Customer Support/ Account Management
Proficient level of English language
Understanding of SaaS products (working with SaaS products)
Basic knowledge of SQL
Strong Customer service and communication skills
Advantage:
Bc in Engineering
Experience with HTML, Python, Java
Benefits:
Up to 32 hours paid time off per year to volunteer with a charity of your choice
Reward & Recognition scheme - earn points to spend online
Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
Annual bonuses based on financial results
Yearly salary increases according to individual performance
Employee referral bonus for bringing New Talent to Zebra
Pension Scheme
Private medical cover
Access to an innovative online learning platform
Cycle to work scheme
Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.