Join a Thriving Telecoms Company as a Technical Customer Services Coordinator!
Are you ready to take your technology-based customer service skills to the next level?
Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join their team.
Specialising in cutting-edge communication solutions for businesses of all sizes, they empower their Channel Partners to deliver exceptional service.
Why You'll Love Working Here: Employee-Owned Culture: Be part of a collaborative and supportive workplace where every voice matters.
As an employee-owned company, everyone is committed to shared success and growth.
Exciting Role: As a Telecoms Provisioning Coordinator, youll play a crucial role in managing and coordinating telecommunications services for customers, ensuring they receive top-notch support and timely service.
Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes.
Key Responsibilities: Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete.
Coordination & Communication: Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process.
Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction.
Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery.
Customer Support: Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
Reporting & Analysis: Maintain accurate records of provisioning activities and generate performance reports to track success.
What You Bring: Customer Service Expertise: Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
Strong Communication Skills: Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
Problem-Solving Mindset: Experience managing complex customer issues and driving them to successful resolution.
Tech Savvy: Proficiency with telecom provisioning systems, CRM software, and Microsoft Office applications.
Team Player: A collaborative spirit and a "can-do" attitude with a willingness to learn and adapt in a dynamic environment.
Work Hours: 8:30 AM to 5:00 PM, Monday to Friday, with occasional weekend and bank holiday shifts.
If you're looking for a rewarding opportunity in a forward-thinking company where you can make a real impact, we want to hear from you!
Join us in shaping the future of telecommunications.
Apply now!
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