Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues?
If so, this could be the role for you.
We're looking for an experienced Technical/Customer Service Professional to lead our telecoms centric Technical Service & Customer Support Team and help us to deliver our customer promise - to delight every customer, every time.
In the role of Technical Service & Customer Support Team leader you'll be responsible for delivering a best-in-class service to our Business Mobile Contracts, Unified Communications Solutions, Contact Centre Solutions, Business Connectivity & Business Cloud Solutions customers, using your experience to help them with on-site issues, diagnosing and guiding them through procedures whilst liaising with our suppliers through industry leading portals.
Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships.
You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.
This would be a fantastic opportunity for individuals from a technical support service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
During your first few weeks you'll complete our bespoke training programme which is designed to ensure that you're confident, equipped and empowered to deliver a world class business communication experience to your customers.
We'll also support your personal growth and development to support your longer-term career aspirations.
What can we offer you in return?
You'll be joining a highly successful telecommunications company.
We provide an Industry leading flexible rewards package including generous holiday allowance, employee recognition awards and a great friendly and pro-active work environment with regular social events.
About You To succeed in this role, you will bring the following skill set and behaviours:
Proven experience in a Technical Support/Customer Service role, preferably handling technical, service and repair enquiries however training will be provided.
Previous experience within the telecoms industry is much preferred to enable you to step into the role seamlessly.
Experience in developing and utilising product knowledge, eager to understand our product range Exceptional communication skills An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues An effective team member with a highly supportive, collaborative approach A flexible and adaptable approach, you'll enjoy a varied workday in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels A good level of computer literacy in MS Office packages.
You'll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us Fusion Communications is a recognised leader in the world of business telecommunication.
We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events.
Our teams make the impossible possible and the unthinkable doable.
Our people are at the heart of our values and they're our greatest asset.
We rely on you to look after our customers so in return, we take good care of you.
We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Fusion Communications, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us.
We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme.