Description: We are seeking a talented individual to join our Construction team at Marsh as either a Claims Advisor or Senior Claims Advisor, depending on level on experience.
This role will be based in Norwich.
This is a hybrid role that has a requirement of working at least three days a week in the office.Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you!
Whilst previous Claims/Insurance experience would be ideal, we will also be happy to consider entry-level candidates as long as they demonstrate an interest in Insurance.
For consideration for a Senior level position however, we would be looking for a greater depth of experience, together with previous supervisory/coaching experience ideally.Please note, this is not a call centre/extensive telephone-based position and is technical in nature.Our Construction team's claims expertise includes; Power and Utilities, Contractors, Oil/Gas/Petrochemicals, Liability & Casualty and Infrastructure & Civil Engineering.Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.We will rely on you to:Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for ClientsReview and interpret policy wordings to obtain the best claims settlements for ClientsMeet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.What you need to have:Strong attention to detail with a methodical and conscientious approach.Planning and organisational skills.Quick to take on-board new information which is technical in nature.Analytically minded with the ability to resolve complex queries.Excellent written and verbal communication skills.Good numeracy skills.Able to promote continuous improvement and respond positively to change.What makes you stand out:Previous claims handling/insurance experience, with either an Insurer or Broker.CII qualifications or a willingness to study for and obtain.A genuine keenness to build a career within the insurance industry.Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.
If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.