Technical Bureau Service Controller

Job Purpose:
To receive calls from client stores and assist with enquiries/log jobs/chase open work orders through to completion. To manage engineers' workload by effectively planning and organising their schedules for the day/week/month with both reactive and PPM jobs. To support the client by maintaining accurate records of engineers' attendance and completion of jobs.
Key Accountabilities: Manage engineer's workload per region and ensure clear directives are provided. Support client by maintaining accurate information on engineer attendance and completion to a satisfactory resolution with attention to detail. Liaise with store staff and engineers. Meeting set SLA guidelines, as agreed by client, through effective management of engineer resources and up to date information of calls and systems to stop escalations. To produce reports on regional productivity as and when required. Demonstrate continuous improvement to achieve increased level of support to client. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum. Strong communication skills, both written and verbal. Excellent planning, organising, prioritisation skills. Excellent attention to detail. #J-18808-Ljbffr