Job Title: Technical Account Manager Location: Manchester (Fully Remote or Hybrid) Salary: £35,000 Type: Full-time Industry: Digital Agency (Website and Builds) About the Agency: Favourite People are working with a brilliant Manchester-based agency that specialises in creating exceptional websites and digital experiences.
This agency prides itself on delivering top-notch solutions that drive results and enhance user engagement.
Role Overview: The agency is seeking a talented Technical Account Manager to join their dynamic team.
In this role, the successful candidate will manage high-value accounts and work autonomously, serving as the primary point of contact between clients and the technical teams.
Key Responsibilities: Act as the primary liaison for clients, building and maintaining strong relationships to ensure satisfaction and effective communication.
Manage client accounts, understanding their goals and advising on technical solutions.
Collaborate with technical teams to deliver projects on time and within budget, ensuring all client requirements are met.
Provide ongoing support and training to clients on the agency's products and services.
Troubleshoot and resolve technical issues, acting as a trusted advisor for clients' website-related needs.
Monitor account performance and deliver regular reports to clients, highlighting key metrics and areas for improvement.
Stay up-to-date with industry trends and best practices to offer relevant insights to clients.
Requirements: Proven experience in account management in a digital agency setting, particularly with website projects.
Strong technical understanding of website builds and digital technologies.
Excellent communication and interpersonal skills, with the ability to build rapport with clients.
Strong problem-solving abilities and a detail-oriented approach to account management.
Ability to manage multiple projects and client accounts simultaneously.
Only UK residents will be considered for this position.
What the Agency Offers: Competitive salary of £35,000.
Flexible working arrangements: fully remote or hybrid options available.
A supportive and collaborative team environment.
Opportunities for professional development and training.
How to Apply: If you are a motivated individual with a passion for technology and client relations, Favourite People would love to hear from you!
Please send your CV to ****** Join this outstanding Manchester-based agency and help deliver exceptional digital experiences for high-value clients!