Hospitality Team MemberJob location - YHA London Lee ValleyPermanent contractFull time and 15 - 35 hours per week£11.44 per hour plus £1.20 Local Living Allowance (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)Are you looking for a fun and varied job in hospitality?
YHA London Lee Valley are looking for a Hospitality Team Member to join their team!
Perhaps our most unique London hostel, YHA London Lee Valley is a hostel split over six wooden lodge-style buildings.
It offers the perfect accommodation if you want a great mix of city sightseeing and activities.
This hostel is situated in Lee Valley Regional Park, where you can explore open green spaces and take part in watersports.Just a 20-minute train journey from central London, this hostel is within easy reach of the capital – perfect for sightseeing and city excursions to complement all of your activities.As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable.
Your efforts will be at the core of our mission to provide exceptional hospitality.Why work for YHA?Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or familyAccess to YHA's staff discount and cash back portalFree YHA Membership each yearAccess to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.What will you be doing as a Hospitality Team Member?We are a friendly team and will provide the training required for you to undertake the role.
However, there is plenty for you to get stuck into from day one, including: Providing great customer service to all our customers, members and guests.Working on reception, offering insights about the hostel and the local area.
Ensuring every guest feels informed and welcomed.Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members: Experience of working face to face with customersExperience of working in a team – can help others to achieve a common goalExcellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlinesAbility to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting dutiesKnowledge and understanding of the core purpose of YHA – what YHA does and how we do it For more information about the role and the skills and experience required, please refer to the job description.At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge.
We provide a robust induction, ongoing training, and opportunities for personal growth.
While certain roles may require specific skills, we welcome applicants from all backgrounds.Who are YHA?YHA is a social enterprise with a mission to enrich the lives of all, especially young people.
YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.