Let us tell you a bit about us We're Aldermore Group – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade.
With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying "yes" to our customers.
We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike. This is where you come in.
We are on a journey.
A journey defined by a destination; to deliver on our purpose. Let us tell you about the role We have a new, 12 month fixed term contract for an experienced Team Leader to lead our telephony team where you will be responsible for developing and inspiring the team of 9 Associates; assisting with day-to-day support, coaching and mentoring, performance improvement and productivity of the team, whilst also implementing strategies and activity that improves efficiency and profitability of department.The team are split across our Manchester and Wilmslow offices, so you can be based from either of these locations, working onsite 3 days per week and 2 days at home.What will your day look like? As a Team Leader, you will be responsible for;Managing, coaching and developing the team of associates, ensuring adoption of positive and professional principles within the team driving positive customer outcomes in line with the teams KPI's.Creating a culture supportive of transformation and change, managing both direct reports and key stakeholders as required.Working as part of a wider management team to plan and deliver short and long-term plans to support the strategic plans of the mortgages division and bank.Improving the operational systems; processes and policies in support of the organisational goals - specifically, delivery to set targets and forecasts, flow of information and organisational planning.Utilising business MI, forecasts, budgets, and market information to plan and co-ordinate team and department strategy.Work proactively to develop positive relationships with brokers, sales, credit and products, to drive successful outcomes for the customer and the bank.What do we expect from you Demonstrable management experience, preferably working within a contact centre/telephony teamCollaborative approach to delivery, managing key stakeholders and inter team dependencies.Involvement with business change, supporting as a business lead or SME, to deliver key projects.Ability to challenge and debate issues facing the department and wider business to ensure appropriate action and resolution.Comfortable working in a changing and fast paced environment, balancing change and improvements with necessary regulatory controls and risk mitigants.Knowledge and experience of managing both processes and people within a regulatory risk and lending environment.What can you expect from us?A hybrid working model with the expectation to be onsite 3 days per weekA friendly and flexible culture, the same as how we work with our customers.A growing organisation that means there's lots of opportunities to progressA drive for continuous improvement, which you will be empowered to get behind from day one.And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. Still curious? Join us and we'll make the same promises to you as a colleague, as we do to each of our customers.
We're committed to building a working environment that values respect, diversity, and compassion.
We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. Please note: we have a thorough referencing process, which includes criminal record checks