Team Leader - East Grinstead, RH19 1LB - ARD1038651#AIBWe're on the hunt for a talented Insurance Team Leader who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.As a Team Leader you will be responsible for the day-to-day management of the Commercial team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standardsSo, what does the role of a Team Leader here involve?• Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the Commercial Team book of business• Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures• Responsible for management administration for Account Handlers (holidays, sickness, absence)• Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team• Deal with performance issues for the team and conduct matters quickly and appropriately• Responsible for the setting of personal training plans and carrying out appraisals for your direct reports• As part of the Account Handler role you will provide a quality service to existing clients, covering all aspects of their insurance arrangements; advise, review, arrange and secure the appropriate cover at a competitive premium.• Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions• Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience.What experience does a Team Leader need?t's essential that you have extensive insurance broking experience as you will be offering a complete commercial experience to existing customers.
You will have the ability to prioritise and organise own workload to ensure deadlines are adhered to.
You need to have excellent relationships skills, have enthusiasm and be a problem solver.It would be advantageous if you have some team leader or people management experience.You will also need a thorough knowledge of:Industrial processes, security requirements, Health & Safety legislation and risk management techniques.• FCA Regulations for dealing with Commercial and Personal lines Customers.• FCA Regulations for dealing with Clients Money, Treating Customers Fairly, Complaints regulations and Data Protection Act.• Credit management procedures.In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career.
You will also be joining an organisation that cares about you as a person and your wellbeing.
Some of the other benefits are:Holiday entitlement of 26 days plus bank holidaysOpportunity to progress your career across the entire Ardonagh familyGain CII or ACII qualifications to boost your knowledge and career prospectsPension scheme for when you feel it's time to retire24-hour support for physical and mental wellbeing1 days paid volunteering day to give back to our communitiesThe Spotlight Awards, where we shine a light on the brightest talent across our group